Frequently Asked Questions
Everything you need to know about your HEAVEN MAYHEM experience.
What is the shipping timeframe for my order?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for unworn items in their original packaging. Please note that for hygiene reasons, certain items like earrings may be final sale.
How should I care for my jewelry?
To maintain the quality of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the HEAVEN MAYHEM pouch provided.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna or Afterpay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.